Service Operations Manager at Johnson Controls

Location: Mount Pearl

Lead service operations at Johnson Controls as an HVAC Service Operations Manager. Drive customer satisfaction while managing team performance and productivity in a collaborative environment.

In this pivotal role, you will oversee service customer accounts, ensuring growth through effective management of labor and materials. Your responsibilities will include managing client relationships, supervising team performance, and ensuring compliance with safety standards. Strong financial acumen and skills in prioritizing tasks are crucial for success in this position.

Key Responsibilities:

• Set and monitor profitability goals for service accounts

• Drive growth through team management and technician support

• Oversee service execution and warranty-related issues

• Manage tools and maintenance fleet inventory

• Ensure consistency and quality of service delivery

Requirements:

• Technical school training or equivalent HVAC experience

• Minimum three years management experience in service delivery

• Strong prioritization and leadership skills

• Excellent interpersonal and communication abilities

• Basic financial accounting knowledge

Support the HVAC team at Johnson Controls by driving customer satisfaction and operational excellence.
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