Center Coordinator

Position Summary The Center Coordinator is responsible for being the center liaison for both clients and team members. As a Center Coordinator you will be the first line of communication with clients who call, email, or visit our center. This includes but is not limited to answering incoming phone inquiries, initiate outgoing calls and communications, and greet employees and guests at our facility.

Duties & Responsibilities Client Services:

Answers incoming phone inquiries and re-directs calls appropriately

Takes and ensures messages are passed to staff on a timely basis

Initiates outgoing calls and communicates by telephone, fax, scan, and email as required.

Collects and distributes incoming mail Greets and attends to all guests and facilitates their visits with the CSD team.

Checks badges for CSD employees and  for non-CSD employees who enter the office

Ensures caregivers stay at the center for center-based services unless they properly sign in and sign out for drop-off services.

For a drop of services, ensures the client is released only to the appropriate caregiver.

Assists in photocopying, filing, and scanning general documents including insurance provider checks to its appropriate parties within a timely manner.

Researches, files and locates clinical documents including authorizations and other client records.

Office & Facilities:

Goes to the post office as necessary

Maintains office and kitchen supplies

Communicates with building management/maintenance for office repairs Point of contact for telecommunication and internet service providers Point of contact for leased printer/copier maintenance Point of contact for reporting and safety issues around the office, this includes but not limited to fire extinguisher and maintaining a list of employees with office keys Performs other tasks required for the smooth and efficient running of the office

Supports with center audits conducted for safety compliance with funding sources.

Ensures all safety posters and materials provided by HR are properly posted and stored

Knows the emergency protocol for all potential emergencies and assists in the facilitation of the protocols

Coordinate center events, such as staff meetings

Client-related communication to caregivers, the program team, physicians, and other health care providers, as appropriate

Assist in developing/assembling materials for Clinical Team Additional job duties as assigned

Requirements & Qualifications Excellent organization skills

Compassionate, supportive, and customer service orientated personality1+ years of experience in a client or customer service role or similar

Excellent written and verbal communication skills

Experience in an office environment preferred

Knowledge of autism services is preferred

Knowledge of Excel is highly preferred

Able to commute to and work in office daily

Physical requirements may include but is not limited to:

Constant visual stimulation, including close vision, distance vision, reading, computer work Constant sitting; frequent up and down out of chair

Constant use of telephone, speaking, listening

Constant document handling, use of copier and fax machine, filing

Frequent typing, use of computer

Occasional walking around building

Occasional bending, reaching, stooping, pulling

Occasional lifting, carrying, moving of items up to 20 pounds

Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive carTRUE Values Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are,…