Quality Assurance Supervisor

Quality Assurance Supervisor (US-N)

The Quality Assurance Supervisor role has a national salary range of $55,000 – $90,000. For roles within California the range is $70,304 – $90,000, Washington $80,169 – $90,000, New York $62,354 – $90,000 and Colorado $57,500 – $90,000.

DHL Supply Chain offers multiple benefits, including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401(k), and a generous PTO policy.

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance with the DHL Quality Management System and customer and regulatory requirements. The position is a direct supervisor of hourly associates supporting quality activities.

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provides support on key regulatory, customer and third-party audits.
• Tracks, monitors, and reports quality assurance metrics for the site.
• Monitors the training and development of site associates to ensure compliance with processes and regulations.
• Serves as a customer point of contact for QA related issues/initiatives as assigned.
• Partners with QA management to develop, distribute and maintain regular management reports.
• Meets regulatory requirements relevant to operations on a daily basis.
• Ensures customer service and business standards requirements are met daily.
• Plans, conducts, and acts upon inspection processes—Gemba, Standards Confirmation, etc., on a daily basis.
• Supervises, coaches, and trains hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II).
• Other duties as assigned.

• Bachelor’s Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self-​management.

Our Organization is an equal opportunity employer.