Shop Retail Lead

Job Details

Location:

57 Interlaken Rd., Stockbridge, MA 01262
Position Type:
Full Time
Education Level: High School Diploma or GED
Salary Range: $17.50 - $18.00 Hourly

Travel Percentage :
None

Job Shift: Any
Job Category:
Retail

The Kripalu Shop Retail Lead supports the daily operations of the Kripalu Shop and Café, working closely with the Shop Manager and Assistant Manager to ensure a seamless, high-quality guest experience. This role provides leadership and guidance to the sales team, helping to create an engaged, knowledgeable, and service-oriented environment. Responsibilities include team training, operational support, and maintaining visual and service standards across both the Shop and Café.

The Shop Lead plays a key role in upholding Kripalu’s mission through exceptional customer care and operational excellence.

Experience is preferred but not required.

Hourly, Non – Exempt role. Starting Hourly Rate $17.50 – $18.00, plus generous holiday pay, overtime pay opportunities, and advancement opportunities. Benefits include health insurance, vacation time, and free meals during work hours.

Must be able to work weekends and holidays, depending on Kripalu Shop scheduling needs. Must have flexibility to work morning and evening shifts in alignment with operational needs. This role is structured as a full-time, on-site position requiring a minimum of 38 hours per week across five full days.

• Lead and support the sales team in delivering proactive, guest-centered service.
• Train, mentor, and supervise team members in customer service, POS systems, shop procedures, and product knowledge.
• Ensure effective floor coverage aligned with business needs and budget parameters; step in to cover shifts as needed.
• Execute merchandising plans and coordinate with stockroom staff to maintain well-stocked, visually appealing displays.
• Oversee sales transactions, ensuring accuracy and compliance with cash handling protocols.
• Promote safety and loss prevention practices in alignment with organizational standards.
• Support recruitment, onboarding, and integration of new team members.
• Partner with the Shop Manager to provide feedback, coaching, and performance input for the sales team.
• Maintain high standards of cleanliness and presentation throughout the Shop and Café.
• Perform additional duties as assigned by management.

• Demonstrates a strong commitment to equity, diversity, and inclusion, actively contributing to a welcoming and respectful environment for all.
• Collaborates effectively and fosters positive relationships across teams.
• Understands and anticipates guest and team needs; offers practical, service-minded solutions.
• Adapts with ease to shifting priorities and supports the broader organization when needed.
• Brings a spirit of joy, warmth, and optimism to team interactions.
• Continuously develops job-related knowledge and skills; stays informed of relevant trends and best practices.
• Embodies Kripalu’s core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction.

Physical Requirements:

• Ability to stand and walk for extended periods of time, up to 6 hours.
• Ability to lift up to 25 lbs. on a frequent basis.
• Ability to bend, stoop, reach, crouch, kneel, push, pull and twist repeatedly.
• Proficient use of fine motor skills for handling merchandise and equipment.
• Strong spatial memory to recall product placement and backstock locations.

Minimum Qualifications:

• Associate’s Degree or equivalent.
• 1 to 3 years supervisory experience.
• 1 to 3 years experience in a customer-facing role preferred.
• Strong customer service and communication skills.
• Proven time management and multitasking abilities.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Familiarity with Kripalu programs and offerings is a plus.