Mobile Associate - Retail Sales, Bilingual

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

Position is not DOT regulated. Position is not safety sensitive.

Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they may promote to the Mobile Expert role with an annualized incentive target of $18,000/year.

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) with employee stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave, tuition assistance, and other family support benefits
• Pet insurance, commuter and transit programs, mobile service and home internet discounts are available to eligible employees

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, citizenship status, veteran status, disability, or any other protected characteristic.

For individuals with a disability who need a reasonable accommodation at any point in the application or interview process, please email Applic or call