Customer Support Advisor

Are you ready to embark on a journey where every interaction counts, and accuracy is paramount?

Vianet invites you to join our dynamic Customer Experience Team, where you’ll be at the forefront of delivering unparalleled service to our valued customers.

As we expand into new horizons and nurture existing relationships, we’re seeking individuals to join our small team who are passionate about ensuring every touch point is nothing short of exceptional. Picture yourself being the go-to person who seamlessly delivers timely and precise data reports, empowering our customers to make informed decisions with confidence.

Here’s what you’ll be delving into……

• By delivering a fantastic customer experience – You’ll be the first point of contact to our loyal customer base.
• You will own the customer journey from start to finish, leaving a mark of excellence at every turn.
• By being a master of resolution, your keen eye for detail and problem solving will allow you to swiftly identify and resolve any service issues, ensuring our customers’ operations run like clockwork.
• Being empowered through support, you’ll collaborate closely with our Customer Account Manager, swiftly tackling queries and providing invaluable support, ensuring our clients feel heard and valued every step of the way.

Essential skills and experience you’ll need to thrive in this role……

• Ability to review and process data accurately and efficiently sets you apart from the rest.
• You sweat the small stuff because it’s the small stuff that makes the difference.
• Have a solid grasp of MS Office, navigating through digital landscapes is second nature to you.
• You have skills in the realm of business-to-business environments, understanding the nuances that come with it
• You have a passion for delivering exceptional service, every customer interaction is a memorable one