Associate Inside Sales Representative

Job Overview

Simpson Strong‑Tie is a leader in engineered structural connectors, software, and solutions for the building industry. As an Associate Inside Sales Representative, you will be responsible for servicing customers by handling all types of customer problems and requests, and processing orders. You will receive training on our products to answer customer questions.

• Answer the queue phone and provide customers with requested information such as pricing and ship dates.
• Input orders into the computer (approximately 80% of the time).
• Provide technical help when able (approximately 20% of the time).

• High School Diploma or General Education Degree (GED) – required.
• Customer service experience – a plus.
• Computer skills: proficiency with Outlook, Excel, MS Word, and similar programs.
• Accountability & dependability: consistently reliable and punctual attendance.
• Mathematical reasoning: ability to add, subtract, multiply, and divide whole numbers, fractions, percentages, and decimal equivalents.
• Reading comprehension: ability to read and write simple correspondence and follow instructions.
• Analysis / reasoning: ability to interpret instructions in written, oral, diagram, or schedule form.
• Customer focus: ability to quickly and effectively solve customer problems.
• Communication: ability to communicate one‑on‑one and in small group settings within a team atmosphere.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and sometimes walk and stand. The employee may occasionally push or lift up to 25 lbs. The job operates in a professional office environment where standard office equipment such as computers, phones, printers, and scanners are frequently used.

This full‑time, non‑exempt position is located in Stockton, CA. Relocation is not available for this position.

Travel is not normally required, but may be necessary for training purposes.

$21.91 - $31.39 per hour.

Rewards include quarterly bonuses or commissions. Benefits for eligible full‑time employees include medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement, and more.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit.