Patient Care Coordinator

Patient Care Coordinator Primary

Purpose:

Under the immediate supervision of the Clinic Manager, performs various patient and financial management functions.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making thatdemonstrates awareness of, and responsiveness to, the wayssocio-cultural forces related to race, gender, ability, sexuality,socio-economic status, etc. impede or propel students, faculty, andstaff.

• Dental terminology and treatments.
• Dental insurance procedures.
• Accounts receivable management.
• Principles of dental office management or general office methods and procedures.

• Communicate effectively with faculty, staff, students, and patients.
• Explain to patients their financial obligations to the Schoolof Dentistry for dental procedures in appropriate terms.
• Utilize patient management system to run financialreports.
• Pay close attention to detail.
• Communicate with insurance companies to ascertain patient coverage.
• Clarify patient accounts when patients have billing concerns.
• Evaluate and resolve patient care management problems satisfactorily.
• Maintain professional composure and demeanor.
• Coordinate a variety of responsibilities in stressful situations.

• Minimum of three years of dental insurance billing experience in a group practice or dental school setting.

• High school diploma or equivalent.

• AA or Bachelor degree.

• Bilingual skills helpful.

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity,and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

• Work performed is…