IT Support Technician

* Description
* Serves as the initial point of contact and resolution for IT related incidents and requests. Accepts and documents customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interfaces directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicates via phone, email, and instant messaging with end users and technicians.

Troubleshoots, researches, diagnoses, documents, and resolves basic technical issues. Documents, tracks, resolves, and reports on problems and work orders using Service Now or other designated ticketing system. Has basic technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Escalates incident to the appropriate support organization when the incident cannot be resolved by the Service Desk.

* Skills
* Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10/11, Active directory,
* Azure AD,
* Windows, Support, Phone support, Ticketing system, Office 365, Service Now, Technical support, Microsoft office, Password reset, Outlook, Customer support, Vpn, Helpdesk troubleshooting, O365, Customer service oriented, Remote support, A+

* Top Skills Details
* Help desk support, Help desk, Troubleshooting, Excellent Customer service, Service desk, Windows 10/11,Active directory, Windows, IT Support, Phone support, Ticketing system, Office 365,Servicenow, VPN, Password re-set, etc.

* Additional

Skills & Qualifications
* - Specialized experience includes: support of standard networked office computing equipment (PC's, laptops, tablets, printers), PC operating systems (e.g., Windows), Microsoft Office Suite, standard business software applications, smart phones, automated ticket tracking systems, and work on a service desk.
- Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
- Demonstrated ability to communicate orally and in writing.
- Must have a positive and patient customer service attitude.
- Must be able to work independently and within a team.
- Must be able to attain agency suitability clearance prior to start date.
- Service Now experience is preferred.
- Experience supporting a mid to large Federal agency enterprise is a plus.
- Mac support experience is a plus.
- No specific certifications are required, but A+, HDI, ITIL v3 Foundations or other relevant certifications are a plus.

* Job Type & Location
* This is a Contract position based out of Stockton, CA.

* Pay and Benefits
* The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Stockton,CA.

* Final date to receive applications
* This position is anticipated to close on Feb 27, 2026.
h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.…