Public Safety Information Systems Analyst

OPEN/PROMOTIONAL RECRUITMENT

FLSA Status: Non-Exempt

The City of Stockton's Fire Department (SFD) is currently seeking to fill one (1) Public Safety Information Systems Analyst. This person will be a vital part of the Emergency Communications Division of the SFD.

Testing Date: Week of March 2, 2026 (tentative)

Incumbents work a City of Stockton 9/80 schedule: 7:30am to 5:30pm Monday through Thursday; 8:00am to 5:00pm Friday, with alternating Fridays off. May be required to work additional hours and/or weekends to provide project or operation support.

Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by Stockton City Employee Association
- Professional and Technical Bargaining Unit. (Classified/Represented)

Under general supervision, performs a variety of analytical duties in the development, operation, administration, and management of the City’s public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police and Fire personnel on a 24-hour basis.

This is a single position class that reports directly to the Captain of Support Services in Police or the Emergency Communications Director in Fire. This position is responsible for information technology needs in the respective department, including, but not limited to, installing, configuring, and upgrading software applications; troubleshooting and maintaining hardware and software applications; updating and maintaining GIS layers; coordinating and documenting testing for new technology;

assisting in managing and maintaining portable and mobile radio infrastructure; providing technical support and assistance to end users; and performing other related duties as assigned.

Duties may include, but not limited to, the following:

• Administers, maintains, and evaluates Police and Fire Information Technology (IT) systems used in the Public Safety dispatch centers.
• Investigates, analyzes, and resolves public safety application related problems; resolves compatibility problems; troubleshoots system software, hardware, and communication problems; recommends and implements changes and improvements.
• Serves as a liaison with system software and hardware suppliers and vendors; monitors contracted services for quality and compliance with City standards. Serves as program management focal point on a variety of projects related to public safety IT systems; evaluates public safety operational requirements; researches and develops information systems solutions; monitors project performance and compliance with applicable specifications.
• Maintains system security and integrity; monitors security of all systems and applications; identifies unauthorized access and potential security risks; makes recommendations on security enhancements.
• Assists in administering, maintaining and evaluating the mobile and portable radio infrastructure for the respective dispatch center and 24-hour personnel.
• Monitors, analyzes, enhances, and maintains a comprehensive geographic information system (GIS), which includes updating the base map layer, common place layer, and additional layers as specified.
• Extracts and analyzes data from dispatch and public safety databases; interprets and prepares data for studies, reports, and recommendations for public safety agencies.
• Performs technical writing duties in the development, production and maintenance of system documentation, instructional materials, and procedural manuals; creates and updates Public Safety IT system Standard Operating Procedures.
• Collaborates with other departments to obtain and share data to ensure the data and software meets standards; exchanges knowledge and technology; performs necessary updates and upgrades of Public Safety dispatch IT equipment.
• Troubleshoots problems as they arise on a 24/7 basis; responds to after-hour calls reported by users; serves as escalation for on-call technicians.
• Represents the City with dignity, integrity, and the spirit of cooperation in all relations with staff and the…