Help Desk Support - Tier I​/II

Position: Help Desk Support - Tier I / II
Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family!

For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive!

Job Title:

Help Desk Support Tier I / II

Job Duties:

The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.

This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.

Qualifications:

* Associate's degree and/or certificate required in Information Systems or related field (Tier II)

* Minimum of 4 years' experience in IT Help Desk operations.

* Must have a working concept and knowledge of managing and maintaining a Windows environment.

* Experience with Manage Engine, Service Desk tools, or other similar help desk software.

* UNIX experience is desired.

Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:

* Medical, Dental, and Vision Coverage

* Life Insurance

* Vacation

* Mental Health Days

* Paid Sick Leave

* Sick Leave Buy Back

* 401(k) Retirement

* Scholarship Program

* Qualifying Supervision for BBS Associates

* Competitive Pay

* Paid Holidays

* Service Awards

* Jury Duty Pay

The salary range listed below represents the minimum and maximum base pay per hour at the time of posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to candidate's skills, experience, licensure, and program acuity.

Pay Range:

$25 - $28 USD

It's About Growth! Our employees are our most valuable assets.

Did you know that at Crestwood you can gain experience at one of California's leading behavioral health service providers? We deliver industry leading education and training that allows our team members to succeed and continue to grow their careers with Crestwood.

Check out our Career Page to learn more about being a part the Crestwood Family and the benefits available.

Crestwood is proud to be an Equal Opportunity Employer that is committed to inclusion, equity and diversity. We embrace all differences and are fully committed to fostering a sense of belonging for everyone. We also take affirmative action to offer employment and advancement opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you need assistance and/or a reasonable accommodation due to ability during the application or recruiting process, please talk with your hiring contact/recruiter or send a request to

Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

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