Sr. Information Technology Support Technician

Under the direction of the assigned manager, provide technical direction, support, and assistance to campus users of computers, audio‑visual/multi‑media and related technology; coordinate and oversee the operations of the academic computing lab; and provide basic training, setup and repair of computers, audio‑visual/multi‑media equipment and associated software applications.

This is the advanced journey level class in the Computer Support Technician/Network Administrator series. Employees in this class perform lead responsibilities; coordinate the operations of academic computing labs and multimedia enabled classrooms. Employees at this level are required to be fully trained in all procedures related to assigned areas of responsibility.

This classification is distinguished from the Computer Support Technician and Network Administrator classifications by the responsibility and complexity of duties and scope and impact.

• Provide technical assistance to network and system users in the use of all equipment, hardware and software applications as it relates to District curriculum and business operations; troubleshoot, repair and upgrade hardware and software.
• Coordinate the use of computer labs, classrooms and associated equipment for various presentations and meetings; assist in the set up and break down of equipment.
• Coordinate and oversee the operations of academic computing labs; implement policies and procedures and ensure adequate staffing.
• Receive and respond to requests regarding the use of audio‑visual/multimedia equipment and the Delta Net/Loan‑a‑Mac program; determine what type of computers are needed; set up and install computers with appropriate software; provide needed instruction in the use of appropriate applications.
• Screen, schedule, and train student employees; process short term and federal work study referral forms.
• Install, troubleshoot, repair and/or support the operation of personal computers, peripheral equipment, audio‑visual/multi‑media equipment and networks as necessary for all assigned areas.
• Provide technical analysis and feasibility regarding the use of all computer hardware, audio‑visual/multi‑media equipment and software in the College network; assist in the acquisition, distribution, installation and maintenance of hardware and software and other related network resources.
• Maintain hardware inventory including database updates, change of location and surplus; maintain software disk and CDs in a secure area; monitor reference materials check out.
• Coordinate new projects with computer support staff including evaluating new equipment for purchase; consult with vendors and manufacturers regarding equipment specifications, installation requirements and/or technical problems, installation of equipment, scheduling of work and maintaining inventory.
• Troubleshoot, repair or replace audio‑visual/multimedia equipment; assess equipment problems and determine appropriate repairs; coordinate excessive repairs with vendors.
• Serve as liaison with Division Deans regarding laboratory use and software and hardware needs in classroom and laboratories.
• Provide user training; design handouts and conduct training sessions on commonly used software, and the operation of audio‑visual equipment and multimedia systems; train information technology staff including troubleshooting and repair methods, procedures and techniques.
• Review and observe the work of IT staff to ensure adherence to safe work practices and procedures.
• Perform related duties and responsibilities as assigned.

• Methods and techniques of providing user support for computer operating systems.
• Operations, services and activities of a computer laboratory.
• Appropriate data processing techniques, networking, operating systems, peripheral equipment, multi‑media equipment and software as used in the campus network.
• Operational characteristics of various computer systems, operating environments and streaming technologies over the campus IP network.
• Operational characteristics of a variety of audio‑visual/multimedia systems and equipment.
• Computer programming, operations and principal…