Program Manager - Supported Employment

Reports to:

CEO Positions supervised:
Supported employment staff including Crew Members Summary

Under the supervision of the CEO, manages the direct administration and Supported Employment Program.

Education/

Experience:

AA Degree (60 units) of social work, counseling, therapeutic recreation, adapted physical/special education or related human service field within a minimum of two years of experience working in a day or residential program serving persons with disabilities. A BS/BA degree with an emphasis in human services may be substituted for one year of experience. A Master's degree in a related field qualifies as the education and experience criteria;

4-5 years of progressively responsible experience with supervisory responsibilities qualifies as the education and experience criteria.

Language Ability:
Must possess ability to read, write and understand English. Strong oral and written communication skills are a must. Must have ability to present information with clarity to all stakeholders.

Math Ability:
Knowledge and ability to work with mathematical and accounting concepts to support managerial decisions and budget development and budget control.

Computer

Skills:

Must have intermediate knowledge of Word, Excel, Outlook and other programs as needed.

Driving

Skills:

Must possess a valid CDL with a clean driving record and operate a vehicle in good working order for employee transportation. Must have proof of ongoing auto insurance on personal vehicle.

• Is punctual and dependable.
• Provides excellent internal and external customer service.
• Must work in an ethical and professional manner.
• Demonstrates professionalism with a respect and sensitivity to differences.
• Quality and Quantity of work reflects accuracy, thoroughness and timeliness.
• Has strong interpersonal skills that include responding well to supervision.
• Must be able to work collaboratively at all levels within the organization.
• Must be able to work independently.
• Must possess general knowledge of developmental and physical disabilities; individual/group instruction techniques, behavioral and medical knowledge associated with given disabilities such as seizure activity, practice of correct lifting, positioning and transferring techniques, behavior modification techniques, documentation procedures and have ability to remain calm in high stress situations.
• Has demonstrated supervisory skills including delegation, adaptability, initiative and teamwork.
• Has analytical and problem solving skills.
• Is flexible, supports the change management process and demonstrates business acumen.

• Responsible for overall planning, organizing, implementing daily program operations
• May manage transportation responsibility for program or for the agency
• Maintains business relations with funding, licensing, accreditation bodies and other regulatory bodies
• Seeks out resources and implements opportunities for program growth
• Knowledge of CARF standards and practices and ensure successful CARF Certification
• Maintains proper and effective communication with CEO

• Ensures management report systems and consumer documentation is accurate and current
• Ensures that the program billing is completed accurately and submitted in accordance with UCP and funding source requirements
• Grant Management including writing grants and managing to grants in support of strategic goals for program
• Implement all policies and procedures including:

• Attends and participates in all staff and administrative meetings.

• Responsible for the oversight of staff relative to the implementation of individual consumer plans
• Provides staff management and supervision including:

• Responsible for the development, implementation and evaluation of individual consumer plans (including correlation with other agency plans)
• Ensures program facility is maintained in a…