Field Operations Manager

Description

Attention all equipment enthusiasts with an eye for detail, a passion for adventure, and the ability to LEAD! Purple Wave, the trailblazer in the used equipment online auction industry, presents an exhilarating opportunity for you. Picture this: you, as the intrepid Field Operations Manager, embarking on an assigned epic expedition through the vast landscapes of

Arizona, California, Nevada and beyond. Your mission? Conduct comprehensive equipment assessments, analyzing detailed specifications and uncovering unique features of heavy machinery, vehicles, trucks, and trailers through compelling visual documentation and videos. As a valued member of our dynamic team, you'll collaborate closely with District Sales Directors and lead your team to ensure precise documentation, meticulous listings, and seamless communication. Let's showcase why Purple Wave is the trusted online auction source for used equipment, one engine, spec, and feature at a time.

Get ready to capture the hearts of our customers with every video, picture, and description posted online! So, dust off your boots, embrace the spirit of adventure, and join us on a journey that will ignite your passion and unleash your expertise in the thrilling world of heavy machinery.

The Field Operations Manager will lead, coordinate, train, and oversee the Field Operations Specialist team. Working within operations, they assist teams in solving critical issues and teach others to do the same. They serve as mentors to teammates, coaching when needed, to ensure departmental goals are met, while also being able to perform all the duties of a Field Operation Specialist when necessary.

Field Operations Specialists travel throughout a region gathering information and documentation needed from sellers before their equipment is sold on  This will include completing listing sheets, taking photos and/or videos, and obtaining service records, titles, etc. of heavy equipment, vehicles, trucks, and trailers.

• Evaluate and implement field support procedures for maximum efficiency and cost containment.
• Travel within the assigned region to meet with employees, clients, and attend industry events.
• Attend meetings at Manhattan, KS headquarters quarterly or more often if business needs require.
• Ensures field staff and customers are provided professional, courteous, and timely support and service, including daily support with technology issues, scheduling, dashboard upkeep, and coaching on making items "auction-ready."
• Stays abreast of upcoming projects to ensure effectiveness and coverage through daily District sales calls and coordination with the sales team on Field Ops updates and collaboration opportunities.
• Works within the operations management team to standardize processes and drive continuous improvements across the department.
• Maintains proficient knowledge of internal systems and understands the impact of system and process changes.
• Visits event locations, assisting with the planning and preparation of large projects, and conducts 2-day FOS ride-alongs (At a minimum of once every 2 months per FOS).
• Review Field Operations Specialist created equipment listing prior to or immediately upon upload to Purple  to ensure a consistent, quality listing is presented to the public, including daily review of submitted DCs for image quality, form accuracy, and APF accuracy.
• Creates and maintains standardized training materials, documentation, and guides.
• Attend local events such as fairs and trade shows to act as a Purple Wave Brand Ambassador, utilizing Smartsheet to identify relevant events.
• Project management at remote locations, coordinating with multiple departments and field staff, including coordination with the sales team for Open Houses as needed.
• Monitor operational expenses by helping FOS make scheduling decisions, monitoring RAMP for unapproved charges, and reviewing Motus for proper truck mileage tracking.
• Work with FOS Logistics Coordinator on daily scheduling to task FOS effectively and review dashboards to ensure timely DC.
• Assist FOS on high-value packages as needed.
• Undertake additional assigned duties as requested.