Service Center Associate, Stockton Sherwood - Part Time

Stockton, CA, United States

Part‑time schedule

$16.90 – $20.35 hourly rate*

* based on job, location, and schedule

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks—all while upholding Macy’s service standards.

This role requires strong multitasking abilities, problem‑solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Start every day with a positive example—greet teammates warmly, ensure the At Your Service area is clean and ready for customers, and review sales goals.
• Engage customers with genuine hospitality; build lasting relationships through personal conversations and eye contact.
• Assist customers in all aspects of total store fulfillment, including BOPS, using all required systems to complete transactions and keep the pickup area organized.
• Maintain a shoppable space—recover merchandise, keep pickup/return areas clean, and ensure timely curbside delivery of BOPS orders.
• Finish strong—share Loyalty program benefits, confirm customers have all they need, and thank them sincerely, sometimes walking the package around.
• Support one another with honesty, care, and collaboration to serve customers and communities better.
• Strive for continuous improvement—work hard, achieve sales goals, and learn from teammates to deliver individual and store results.

• Flexible availability: days, evenings, weekends, and holidays with dependable attendance and punctuality.
• Communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Make prompt, sound decisions in real time to resolve customer needs.
• Work comfortably with customers and colleagues.
• Meet daily sales goal challenges.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager for new ventures, and adapt to changing priorities—capable of independent work and thriving in team dynamics.
• Handle electronic devices with ease.

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours; lift at least 25 lbs.; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, to process transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our…