Cashier, Retail

Purpose

As a Cashier (Customer Service Associate), you are the first and final interaction point for Floor & Decor’s customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions, and providing an exceptional experience.

This role is available for both full‑time and part‑time candidates.

$17.00 - $20.10

• Friendly and enthusiastic
• Entrepreneurial and hard‑working
• Honest and accountable

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend products, and excite them about their purchase.
• Provide above‑and‑beyond customer service and exceed expectations.
• Demonstrate compliance with the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the POS system.
• Process refunds and exchanges according to guidelines.
• Open and close registers.
• Follow cash, check, and credit card acceptance procedures.
• Answer the telephone according to company guidelines.
• Stock, tag, and display merchandise as required.
• Create price tags and merchandise signs.

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.

While performing duties, you may be occasionally exposed to a warehouse environment and moving vehicles. The noise level is typically quiet to moderate.

Medium work: ability to exert 20‑50 pounds occasionally, 10‑25 pounds frequently, or up to 10 pounds constantly. Must stand, walk, reach, climb, or balance as required.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement and is subject to change at its sole discretion.

Monday‑Friday: 7:00 AM – 8:00 PM

Saturday: 8:00 AM – 7:00 PM

Sunday: 10:00 AM – 6:00 PM

Monday‑Friday: 7:00 AM – 7:00 PM

Saturday: 8:00 AM – 7:00 PM

Sunday: 10:00 AM – 6:00 PM

Bonus opportunities and career advancement at every level.

Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).

• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other protected category. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

Employment discrimination against any associate or applicant on the basis of any legally protected status is prohibited.