Xfinity Retail Sales Consultant

Job Summary

Position:
Sales Retail Associate (Comcast Xfinity).
Hourly compensation: $24.59+ (Base $16.90 + Targeted Commission).
We offer on‑job training, benefits, and uncapped commissions.

• Engaging customers with enthusiasm, demonstrating and explaining product features.
• Providing outstanding customer service for all interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify account statements and pay their bills in the store.
• Answering any questions about current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; connecting products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self Motivation;
Communication;
Resilience;
Critical Thinking Problem Solving;
Professional Integrity

Comcast provides best‑in‑class benefits designed to support employees when it matters most.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Comcast Xfinity courtesy services in serviced areas;
  Discount tickets to Universal Resorts;
  Paid parental leave;
  Tuition reimbursement up to $8,000 (Full Time);
  Paid Time Off; 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• …and much more.

• Understand our Operating Principles; use them as guidelines for the job.
• Own the customer experience, think and act with the customer first, provide seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, contributing employee and customer feedback through huddles, callbacks, and other channels.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not comprehensive of all duties, responsibilities, or qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

High School Diploma / GED

None required.

2–5 Years

• Base Pay: $16.90
• Total Target Compensation (Base Pay plus Targeted Commission): $24.59

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.