Customer Solutions Manager

About Us

Vander-Bend is a U.S.

-based manufacturer dedicated to building the precision infrastructure that powers tomorrow’s AI. Our expertise in server racking and power delivery solutions provides the backbone for next-generation data centers, enabling hyperscalers and integrators to innovate and scale globally. With a focus on trusted, domestic manufacturing, we deliver quality, speed, and innovation at scale—redefining AI infrastructure for the future.

We are a newly created division of Vantedge Medical, the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. With a steadfast commitment to advancing technology, we take immense pride in the work we do – and have a lot of fun doing it.

The Customer Solutions Team plays a pivotal role in delivering a customer experience by serving as the primary liaison between Vantedge Medical and its customers. The Customer Solutions Manager role leads and evolves our Customer Solutions and Account Management Team in a fast-paced, highly regulated medical device contract manufacturing environment. This role is a transformational leadership position, responsible for managing and developing a team, improving and standardizing service processes, and owning the end-to-end order management lifecycle.

The ideal candidate is an experienced, strategic leader who can balance operational detail with long-term vision—ensuring both site and commercial strategies are supported through KPI development and measurement, as well as supporting and leading cross‑functional process development.

This role works closely with Site Leadership, Operations, Engineering, Quality, and Business Development to meet evolving customer needs while scaling our service capabilities. Success in this role requires excellent communication skills, and a proven history of building and fostering a strong team in a fast‑paced environment. Complete responsibility for customer order management. Candidates must have strong decision‑making skills, an understanding of business financials, experience in objectives/KPI reporting, and a passion for supporting customers and team members.

• Ensure Vantedge delivers the best‑in‑class customer experience, creating superior value for our customers
• Represent Vantedge in the most favorable manner, supporting and/or leading customer visits, as well as developing and implementing best practices to enhance the customer experience
• Provide strategic leadership and clear direction to a team of professionals, ensuring alignment with company core values and business objectives
• Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback
• Serve as the primary liaison between the customer‑facing team and the site, bringing forward the voice‑of‑customer to site leadership and operations
• Empower team members to recognize their strengths, grow professionally, and contribute to team, business, and customer success
• Accelerate team maturity through development, support and implementation of processes and systems which support Site Level, Commercial, and overall business objectives and KPIs
• Owns the end‑to‑end order management lifecycle process
• Where a Customer Solutions team is not yet in place, act as an individual contributor to:

• Develop a deep understanding of customers’ businesses and end products, acting as a trusted advisor and resource for customer leadership, communicating customer business insights to Vantedge site leadership, identifying and enabling mutually beneficial outcomes through leadership and escalation support
• Track and analyze departmental…