Retail Commission Sales Associate - Fine Jewelry, Stockton Sherwood - Flex

Retail Commission Sales Associate
- Fine Jewelry, Stockton Sherwood
- Flex

Stockton, CA, United States

Compensation and Schedule

• Part‑time schedule
• Hourly Rate: $17.00 – $22.59*
• Commission: 1% – 2% on commission‑eligible net sales
• Company understanding of commission guidelines applies.
• * Based on job, location, and schedule.

Be part of an amazing story. Macy’s is more than just a store. It is a story that has captivated America for more than 160 years, a story of innovation, tradition, and unforgettable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade.

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.

With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals, key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You also ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top‑selling items, and stay up‑to‑date on current trends and promotions.

On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.

Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and prices, and supporting merchandise moves.

They finish strong—sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, attending vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Maintain an organized and shoppable space, use clienteling tools to promote offers and product launches, participate in sales events, and stay up‑to‑date through ongoing training.
• Achieve client and protection plan goals in addition to sales goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• 1‑2 years of related experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standin…