PARTS SALES

Job Details

Job Location:

Stockton - Stockton, CA 95206

Position Type:
Full Time

Salary Range: $18.00 - $27.00 Hourly

Job Function &

Purpose:

Exceptional after Sales Support. Fulfill customer needs by selling parts and accessories offered by our Dealership at a competitive price and high degree of satisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which insures customer confidence, repeat business, and maximum return for the Dealership.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.
• Computers and Systems — Knowledge and skill with computers, software systems, email.
• Mechanical — General knowledge of machinery parts, service items.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Independence — Job requires a self-starting ability, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

• Standing at the service counter is required
• Moderate lifting, bending, and walking
• Heat factors in the summer months
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

You report directly to the Parts Manager (General Manager). You have a functional relationship with the Service Manager, Parts, Sales, and Administrative Staff.

As a Parts Sales associate for Garton Tractor, you are responsible for accuracy of orders and fill; polite, responsive customer service; assisting other parts staff as required; increasing parts sales; assist in stocking and organizing the department; a strong work ethic that is reflective of the Parts Team. Satisfying the customer leads to referral business resulting in sales growth.