Account Manager

Job Details

Job Location:

JANITEK CLEANING SOLUTIONS INC - STOCKTON, CA 95205

Position Type:
Full Time Salary Range: $61,000.00 - $65,000.00 Base+Commission/year

Job Shift: Day

Objective:
The AR will provide ongoing client services as noted below in their defined market (80%) and directly solicit new janitorial accounts (20%)

• Build a positive relationship with the potential and existing clients projecting Jani Tek as a professional, competent, caring company.
• Maintain a well-groomed professional appearance and adhere to the “Do the Right Thing” standards and codes.

• Know all service aspects of each client’s account.
• Respond to all clients requests and complaints immediately.
• During start-ups, follow up with each client after first service day, daily as needed, the following week, then bi-weekly, then once monthly or until confidence in level of cleaning is established.
• After start up, inspect each account on a consistent basis and assess our cleaning performance.
• Provide all feedback to the Operations Manager using proper protocol and procedures.
• For all pre-sold floor / window / other add-on work, schedule with client and make certain client is contacted one day prior to service as a reminder and one day after service to assess satisfaction.
• Provide Project Work recommendations and then sale to customer, carpet cleaning, hard floor services, windows, upholstery, pressure washing.
• Provide “Above and Beyond” experiences whenever possible, i.e. touch up cleans during inspections, remembering birthdays, celebrating the customer’s successes when known, etc.

• Enter and track potential clients in the Client Relationship Management software each day.
• Develop an annual sales plan with weekly targets for all sales cycle activities, including cold calls, phone calls, letters, sales, and close ratio’s.
• When requested sell and schedule add-on work to existing clients.
• Each week canvass assigned territory and schedule time for cold call visits.
• Represent Jani Tek at any Trade shows, BOMA meetings, or Chamber of Commerce events.

• Attend production meetings to learn operational issues.
• Develop positive rapport with all staff treating all with dignity and respect.
• Work with production crews when required/asked.

• Keep desk area, files, and binders organized
• Keep vehicle washed and clean inside and out.
• Handle spot removal requests within agreed upon time frame with customer.
• Assist CEO and Management with various administrative and operational duties as directed.

• Sets inspection schedule prior to the start of each month and updates weekly due to unforeseen events.
• The individual meets the established monthly targets for visits & inspections and add-on project sales.
• Completes all inspections reports and emails results to operations by 10:00am of the following morning.
• Helps to complete all start-ups without incident.
• Completes at least 4 “Above and Beyond” services each week.
• Follows up on all customer requests within ½ hour or mutually agreed upon time frame.
• Meet formerly with Operations Manager at least once weekly to review inspection schedule, completed inspections, pre-sold and add-on project work schedule.

• Cold Calls – no less than 5 each week
• Sales Phone Calls – no less 5 each week
• Janitorial Proposals/Estimates – no less than 4 each month
• Add on sales (project work) no less than 5 estimates per week.
• Meet Dollar Volume Sales budget for new accounts and add-ons each month.
• Tracks all cold calls, phone calls, and sales and reports each week to Owner.
• Keep CRM system updated
• All expenses are reported each week and are within guidelines.
• Follow up on all leads within 24 hours.
• Maintain and review each week prospective files…