Enrollment Services Associate

The Enrollment Services Associate operates in a fast-paced, goal-oriented environment that requires balancing student service excellence with individual performance expectations. Successful associates are energized by building relationships, managing a high volume of outreach activities, navigating student concerns and objections, and maintaining persistence throughout a student’s decision-making journey.

The Enrollment Services Associate guides prospective students through the enrollment process in a fast-paced, goal-oriented environment. The role conducts interviews, provides accurate program information, supports informed enrollment decisions, and maintains engagement through matriculation.

Compensation: The starting pay range for this position is $25.00 - $29.00 per hour.

• Ensure compliance with laws, regulations, recruiting standards, and Carrington College conduct and ethics expectations.
• Conduct high-volume outreach and interviews with prospective students, providing accurate information about programs, outcomes, student services, and financial considerations.
• Maintain timely follow-up with prospective, interviewed, and enrolled students through matriculation.
• Meet or exceed performance, activity, and enrollment goals while maintaining compliance and student-centered service standards.
• Use consultative communication to identify student goals, address concerns, overcome barriers, and support informed educational decisions.
• Document student contact and manage enrollment workflows in the Student Information System.
• Maintain knowledge of program offerings, enrollment requirements, and financial considerations; use resources and subject matter experts as needed.
• Partner with Student Finance and other departments to provide students with clear information and next steps.
• Assist students with application and enrollment timelines, including required information and documentation before class starts.
• Prepare for and participate in student review meetings; use tools and data to balance interview and follow-up priorities.
• Develop professional relationships that generate inquiries and referrals.
• Provide accurate and timely enrollment forecasts.
• Demonstrate adaptability, initiative, accountability, self-management, problem-solving, multitasking, and time management skills.
• Collaborate with colleagues, departments, and the campus community to support enrollment objectives.
• Completes other duties as assigned.

This position does not have direct supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

• Resilience and Persistence – Remains focused, professional, and productive when facing challenges, setbacks, rejection, competing priorities, or changing student decisions.
• Coachability – Welcomes feedback, seeks improvement, and applies coaching to increase effectiveness and achieve performance goals.
• Accountability for Results – Owns individual performance outcomes, monitors progress toward goals and takes action to improve results.
• Relationship Building and Influence – Builds trust with prospective students, communicates clearly, and guides decision-making with a student-centered approach.
• Learning Agility – Quickly learns and applies program information, policies, systems, enrollment processes, and regulatory requirements.
• Problem-Solving and Judgment – Uses business knowledge, data, and sound judgment to identify opportunities, solve problems, and support enrollment goals.
• Conflict Resolution – Addresses concerns, complaints, and problems in a timely, effective, and professional manner.
• Technical Proficiency – Uses Microsoft Office Suite, customer relationship…