Accommodation Supervisor

Accommodation Supervisor

Join to apply for the Accommodation Supervisor role at Merlin Entertainments at Alton Towers Resort. At Alton Towers Resort, our accommodation is a vital part of creating unforgettable guest experiences. We’re looking for a passionate and proactive Accommodation Supervisor to help lead our frontline teams and ensure the smooth day-to-day operation of our accommodation offering.

• Lead, Coach and Inspire
• Lead and support frontline teams to deliver exceptional guest service.
• Conduct regular training sessions and performance reviews to support development and high performance.
• Maintain strong guest engagement and ensure service standards are consistently met.
• Act as the first point of escalation for guest complaints, refunds and operational disruptions.

• Monitor digital systems (such as ALICE, where in place) to manage guest and staff requests, housekeeping updates and escalated issues.
• Ensure on-the-day operational excellence, driving improvements in guest experience and business scorecard performance.
• Oversee cleanliness, presentation and safety standards across front office, housekeeping and commercial units.
• Act as the central point of contact for room status updates in Opera where digital systems are not in place.

• Strong operational awareness within accommodation or hospitality environments.
• Excellent communication skills across face-to-face, phone, email and digital platforms.
• Confident problem-solver with the ability to prioritise and make sound decisions under pressure.
• High attention to detail with strong reporting and record-keeping skills.
• Flexible and adaptable, with the ability to work unsociable hours and occasional night shifts.
• A collaborative team player who builds strong relationships across departments.

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

Compensation between GBP £28,000.00/Yr. and GBP £28,000.00/Yr.

• Mid-Senior level

• Full-time

• Other

• Entertainment Providers