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Waterpark Frontline Lead — Guest Experience & Safety
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-06-24
Listing for:
Merlin
Full Time
position Listed on 2026-06-24
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner -
Customer Service/HelpDesk
Event Manager / Planner
Job Description & How to Apply Below
Merlin is looking for a hands-on Waterpark Frontline Lead at Alton Towers Resort to supervise a team of guest-facing colleagues. You will ensure operational excellence and safety while delivering outstanding guest experiences.
Your responsibilities include leading frontline staff, conducting training, managing operations, and addressing guest issues. A customer-facing background is preferred, and the role offers training opportunities and various employee benefits.
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