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Seasonal Zonal Frontline Lead — Guest Experience & Ops
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-06
Listing for:
Merlin
Seasonal/Temporary
position Listed on 2026-07-06
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Resort/Retreat
Job Description & How to Apply Below
Merlin in Alton Towers Resort seeks an energetic Zonal Frontline Lead. You will supervise a team, ensuring exceptional guest experiences across rides and services while managing daily operations.
Your role involves training staff, managing escalations, and maintaining safety standards. The position requires flexible availability, preferably in customer-facing roles within theme parks or hospitality. Benefits include 28 days holiday and a private pension scheme.
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