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Zonal Frontline Lead: Guest Experience & Ops Coach
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-09
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-07-09
Job specializations:
-
Hospitality / Hotel / Catering
Resort/Retreat, Guest Services
Job Description & How to Apply Below
Merlin Entertainments is looking for a Zonal Frontline Lead at Alton Towers Resort to supervise a team of guest-facing colleagues, ensuring exceptional service and operational excellence.
The role involves leading operations within the park, managing training, and addressing guest needs to maintain high service standards. Ideal candidates have experience in customer service and demonstrate strong leadership skills while working flexible hours.
Enjoy benefits including free admission to attractions, a private pension scheme, and holiday days.
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