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Accommodation Frontline Lead — Elevate Guest Experience
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-28
Listing for:
Merlin
Full Time
position Listed on 2026-07-28
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Management
Job Description & How to Apply Below
Merlin is seeking an Accommodation Frontline Lead at Alton Towers Resort to supervise and support accommodation teams, ensuring high standards of guest service and operation. You will guide colleagues, lead training, and maintain safety and cleanliness across accommodation areas.
Applicants should be at least 18 with a hands-on leadership approach, a team player mindset, and the ability to handle guest concerns calmly. Shift patterns will require flexibility to meet business needs.
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