Hospitality Team Member

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

OVG’s partnership with Stoke City Football Club marks a major step in enhancing the fan experience at the bet
365 Stadium, with a clear focus on improving every aspect of matchday hospitality. Through a transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a "fans first" philosophy, ensuring an exceptional matchday for every supporter.

Join Stoke City Football Club’s matchday team within our front of house customer facing teams, supporting hospitality and retail outlets across the stadium. This is an excellent opportunity for individuals seeking flexible, casual work in a vibrant matchday environment.

• Previous experience in retail, hospitality, or customer service roles (hospitality or retail experience desirable)
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced team environment
• A positive, reliable, and team-oriented approach
• Basic numeracy and confidence handling transactions
• Flexibility to work evenings, weekends, and matchdays

• Providing exceptional service to fans across the stadium’s retail and hospitality areas
• Contribute to a positive matchday atmosphere
• Operating tills and handling transactions accurately
• Following food safety and hygiene standards

The pay rate is £12.16 for those aged 18 and over, and £8.97 for those under 18, with both rates inclusive of holiday pay. Shifts are flexible and are scheduled around home matchdays and stadium events.

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.