Weddings & Events Sales Office Manager

About Us:

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit – and it is no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

We are searching for an engaging and resourceful Weddings & Evetns Sales office Manager to join our team.

• Manage all wedding, conference, and event enquiries from initial contact through to confirmation.
• Conduct professional show rounds for prospective clients.
• Maximise sales opportunities across weddings, events, meeting rooms, accommodation, and hotel facilities.
• Build strong relationships with clients to ensure a seamless customer journey
• Attend wedding fairs and networking events to promote the hotel and generate new business.
• Handle customer feedback and resolve issues professionally.
• Proposal Writing & Negotiation:
  Prepare bespoke proposals and contracts, negotiate rates, and convert leads into confirmed bookings.
• Revenue Generation:
  Maximise revenue through upselling, yield management, and effective diary management.
• Collaboration:
  
  Work closely with the Revenue, F&B, and Operations teams to ensure flawless event execution.
• Reporting:
  Maintain accurate records of sales activity, pipeline, and forecasts.
• Key Tasks:

• Proactively source new business via networking, sales calls, and attending industry events.
• Conduct site inspections and client meetings to showcase the hotel’s event facilities.
• Manage the M&E diary, ensuring optimal space usage and timely communication with relevant departments.
• Monitor competitor activity and adjust sales strategies accordingly.
• Produce monthly reports and analysis on sales performance and forecasting.
• Ensure a high level of customer satisfaction through timely and professional communication.

• Competitive salary with performance-based bonus scheme.
• Staff accommodation discounts across the hotel group.
• Free meals on duty
• Comprehensive training and development programmes.
• Opportunities for career progression within a global hotel brand.

Team recognition schemes and regular social events