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Hotel Reservation Agent: Guest Service & Loyalty

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Ibis
Full Time position
Listed on 2026-10-10
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Seasonal / Summer
  • Customer Service/HelpDesk
    English Customer Service, Bilingual, Customer Service Rep, Seasonal / Summer
Salary/Wage Range or Industry Benchmark: 30000 - 33000 GBP Yearly GBP 30000.00 33000.00 YEAR
Job Description & How to Apply Below

Accor Invest UK is seeking a Front Desk/Guest Services professional for an ibis-branded hotel in the United Kingdom. You will provide exceptional guest service by phone, email or face-to-face, answer calls promptly and collect all relevant information, and assist in optimising occupancy and room rates by processing reservations the same day.

The ideal candidate will have hotel experience, a positive, team-oriented attitude, be fluent in English, and possess Opera Cloud PMS expertise.

We would love to welcome a new Hotel Reservation Agent:
Guest Service & Loyalty to our group in England, United Kingdom.

The Hotel Reservation Agent:
Guest Service & Loyalty role at Ibis is now open for applications in England, United Kingdom.

Join us at Ibis as our next Hotel Reservation Agent:
Guest Service & Loyalty in England, United Kingdom.

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