Collections Specialist

Benefits:

• Bonus based on performance
• Health insurance

Sports & Imports Autos is seeking a motivated, professional, and results-driven Collections Specialist to join our growing team. If you enjoy helping customers, solving problems, negotiating payment solutions, and working in a fast-paced environment where your performance is rewarded, we'd love to hear from you.

• Contact customers regarding past due vehicle payments by phone, text, email, and other approved methods.
• Negotiate payment arrangements while maintaining professionalism and empathy.
• Document every customer interaction thoroughly in our dealership management system.
• Follow established collection policies and procedures while complying with all applicable state and federal regulations.
• Monitor payment promises and follow up to ensure commitments are met.
• Work with customers experiencing financial hardship to identify appropriate solutions.
• Coordinate with repossession vendors when necessary.
• Skip trace customers using available resources when contact information changes.
• Meet daily, weekly, and monthly collection performance goals.
• Provide exceptional customer service while protecting company assets.

• Minimum of 2 years of first-party collections experience is required. (Automotive finance, Buy Here Pay Here, credit union, bank, or consumer lending experience strongly preferred.)
  Buy Here Pay Here (BHPH) collections experience is highly preferred.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong computer skills and ability to learn dealership software quickly.
• Highly organized with excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Self-motivated, dependable, and goal-oriented.
• Professional phone etiquette.

• Competitive hourly pay based on experience
• Performance-based bonuses with significant earning potential.
• Paid training.
• Opportunities for advancement within a rapidly growing company.
• Paid time off.
• Health insurance benefits.
• Stable, full-time employment with an established dealership group