Campground Office Clerk

The Campground Office Clerk serves as an informational resource for campground guests and is responsible for guest registration.

Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

• Smile and treat guests with friendliness and respect
• Assist guests with registration, ticketing, and checkout processes as needed
• Provide guests with general information regarding the Campground and SMP activities, directions & venues, when requested
• Resolve guest complaints and problems professionally and friendly
• Maintain clean working environment at all times.
• Office clerks should also have a basic knowledge of Campground Store POS procedures
• All other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must understand, read, write and speak the English language
• Must be able to maintain a good working relationship with coworkers
• Must be able to work days, nights, weekends, and holidays
• Must have excellent communication skills and sense of appropriateness to converse with employees and guests
• Must speak clearly and professionally when communicating by radio or phone with campground maintenance employees
• Must be able to add, subtract, multiply, and divide in all units of measure
• Must possess a high attention to detail to identify and solve money discrepancies
• Must possess an excellent teamwork ethic, but must also be able to work independently without constant supervision
• Must be able to handle stress well and solve problems quickly
• Must be willing to help guests at all times in a courteous and professional manner

• High School diploma or equivalent education required
• Customer service experience preferred

The physical demands described below are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.

Must have the ability to take directional cues directly and indirectly.

The work environment characteristics described below are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is exposed to outside weather conditions
• The noise level in the work environment is moderate

Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.

Management retains the discretion to add or change the duties of this position at any time.