Call Center Representative

The Call Center Representative answers general Stone Mountain Park inquiries, makes reservations for Campground and Hotels, communicates information via telephone and email and assists with other Guest Services duties to include but not limited to selling various Stone Mountain Park tickets and Mountain Memberships.

Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

• Answer general information line for the park and direct callers to appropriate department
• Provide accurate answers to frequently asked questions
• Perform Gateway ticketing system functions related to ticket sales, park membership sales, and provides information regarding availability and capacity
• Handles guest inquiries regarding ticket information, membership information, making reservations, updating reservations, and all ticketing sales
• Assists guest with online purchases including tickets, hotel, golf and campground reservations
• Provides information to explain ticket prices, attractions schedules, and park special events
• Treat guests with friendliness and respect all, with an enthusiastic spirit.
• Provides guests with information regarding recreational activities at the Park to include but not limited to fishing, hiking and picnicking
• Provide guests with directions to the Park, attractions, food and merchandise venues, offices, and special events
• Communicate correct product information to guests regarding coupons and special offers
• Responsible for reviewing the Daily Adventure Plan (D.A.P.) for special events and Park operation information, schedules, and locations to ensure that accurate information is provided to guests
• Other administrative projects and duties as assigned
• All other duties as assigned

• Must be 18 years old or older
• Must be able to work weekends, nights, and holidays as necessary
• Must be able to read, write, and speak the English language
• Must be able to maintain a good working relationship with coworkers
• Must have excellent communication skills
• Must be detail oriented and able to follow written and oral instructions
• Must be able to perform multiple tasks at once
• Must be able to understand a personal computer’s basic functions and be able to operate it
• Must be able to take direction from others in a fast paced environment
• Must be able to work independently and as part of a team

• High school diploma or equivalent preferred
• At least one year related customer service experience and/or training
• Previous sales experience preferred
• Bilingual is preferred but not required

• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Frequently required talk and hear
• Occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to take directional cues directly and indirectly

• While performing the duties of this job the employee is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually quiet to moderate.

Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to preemployment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to change or add to the duties of this position at any time.