Resident Relations Coordinator

Resident Relations Coordinator

We’re growing and have an immediate opening for a highly organized, customer-focused Resident Relations Coordinator to join our team. This role is perfect for someone who enjoys building relationships, solving problems, supporting operations, and creating exceptional resident experiences in a fast-paced multifamily environment.

• Resident Relations & Customer Service:
  Serve as a key point of contact for residents by responding to concerns, coordinating communication, and delivering a high level of customer service. Support resident satisfaction through proactive follow-up calls, community engagement, and relationship building.
• Turn & Maintenance Coordination:
  Coordinate apartment turns from move-out to move-in readiness by partnering closely with the Service Manager, vendors, and property team to ensure units are completed on time and meet company standards.
• Renewals & Leasing Support:
  Assist with lease renewals, resident retention initiatives, prospect follow-up, and leasing support activities to help achieve occupancy and retention goals.
• Operational Support:
  Maintain accurate records in property management systems, support operational projects, assist with vendor coordination, and help ensure smooth day-to-day community operations.
• Quality & Resident
  
  Experience:
  
  Inspect apartments as needed, monitor service request completion, and identify opportunities to improve the resident experience and operational efficiency.

• High school diploma or GED required.
• Minimum of 1 year of experience in property management, customer service, hospitality, leasing, or a related field preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to professionally handle resident concerns and diffuse difficult situations.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong emotional intelligence (EQ), empathy, and relationship-building skills.
• Computer proficiency including Microsoft Word and Excel.
• Experience with Real Page or other property management software preferred.
• Ability to work flexible schedules, including weekends and some holidays as needed.
• Valid driver’s license required.
• Bilingual in Spanish & English is a plus.

• Medical, dental, and vision insurance + employer-paid Health Reimbursement Account (HRA).
• Employer-paid short-term, long-term disability & life insurance.
• 18 days Paid Time Off and 11.5 paid holidays.
• Employee Assistance Plan (EAP).
• 401(k) with 4% employer match.
• Eligible for quarterly bonuses.
• Employee referral program.
• Career growth opportunities within a growing organization.