Front Desk Teammate - Stone Mountain

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day!

Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as it provides outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

• Front Desk Hospitality
  • Engage all Members/Guests with EPIC greetings & farewells
  • Check each member into the gym using proper check‑in procedures
  • Register all guests into the gym using proper registration procedures
  • Answer the telephone promptly with appropriate Fitness Connection verbiage
  • Assist with routing Telephone Inquiries (TI) appropriately
  • Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
  • Serve as a initial point of contact and communication hub for members, guests and teammates
• Pro Shop Pro
  • Promote and sell drinks, bars, supplements, and merchandise
  • Meet/exceed daily and monthly pro shop goals
  • Stock & organize retail offerings as needed
  • Assist with any other operational duties as requested by management
  • Learn about consumable and retail products sold in your location
  • Ensure Pro Shop area is maintained and monitored throughout the shift
  • Accurately use POS & money handling procedures
• Member & Club Services
  • Complete Member & Guest check‑ins and basic Member account inquiries
  • Monitor check‑ins to identify delinquent accounts, collect balances, and update Member information
  • Notify a member of club management if Member assistance escalation is needed
  • Keep front desk & entryway neat, clean, & organized
  • Complete opening & closing duties as needed
  • Complete regular club cleaning routines as needed
  • Report any incidences in a timely manner
  • Maintain a positive relationship with the entire club team
  • Support other teammates in achieving their goals
  • Adhere to all company policies and procedures

• High School Diploma/GED preferred
• Previous experience in Hospitality/Customer Service preferred
• Must be able to understand and follow verbal and written instructions and effectively communicate
• Must be able to interpret business communications including personal training contracts and pricing packages
• Excellent verbal and written English communication skills
• Physical demands: bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and ability to lift 50 pounds; ability to move freely in and around obstacles common in gyms; move quickly between work areas at a moment’s notice
• Reasonable accommodations may be made for disabilities

Front Desk teammates will be enrolled in the EPIC Training Program and are expected to complete it within a designated timeframe. The program covers basic math, reading, system technology, and communication skills, membership system, supplement product knowledge, basic personal training benefits, and other club systems. Front Desk teammates must apply these skills following training completion.

Fitness Connection is a full‑service, all‑inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada, and Texas. We provide a variety of amenities to members. Fitness Connection is committed to equal opportunity for all applicants and teammates. The company will make reasonable accommodations for known disabilities or medical conditions per legal obligations.