Drone Field Service Engineer

Drone Field Service Technician

The Drone Field Service Technician plays a key role in ensuring the reliability and safety of an advanced drone delivery system across commercial operations sites. You investigate system-level issues, troubleshoot complex technical problems, and support the launch and ongoing performance of new drone delivery locations. This position combines hands-on work with drones and site equipment, data-driven analysis, and close collaboration with engineering and operations teams to continually improve system reliability and performance.

• Conduct daily system-level investigations of the drone delivery system at commercial operations sites to identify root causes of technical issues and drive improved reliability.
• Troubleshoot and debug drone issues observed during operations and rapidly develop solutions that safely return drones to service.
• Provision and configure equipment for new drone delivery sites, ensuring all systems and infrastructure are correctly set up before commercial operations begin.
• Program and execute check flights at new sites, verify nominal performance, and confirm the system is ready for safe and reliable commercial use.
• Collaborate closely with design engineering and service engineering teams to communicate operator and maintainer feedback and influence design improvements or mitigations.
• Partner with drone system operations and cross-functional engineering disciplines to provide technical analyses and solutions that enhance system reliability and performance.
• Leverage data-driven insights to identify opportunities for system improvement, propose changes, and lead or support implementation of reliability enhancements.
• Document investigations, troubleshooting steps, and solutions clearly and accurately, and summarize complex system behavior in a way that is accessible to stakeholders at all levels.
• Travel to drone delivery sites, up to approximately 30% of the time, to provide on-site technical support, perform system investigations, and assist with site launches.

• Aviation or aerospace industry experience, particularly in systems that require high reliability and safety.
• Hands-on experience working with drone systems, including operation, maintenance, or integration.
• Experience working directly with operations teams to resolve urgent issues in time-sensitive environments.
• Familiarity with engineering project management and collaboration tools such as JIRA, Confluence, or other Agile software.
• Experience as a field service technician or similar role involving on-site troubleshooting and support of technical systems.
• Comfort working in environments where schedules may vary based on site launches and operational demands.

Job Type &

Location:

This is a Contract position based out of Stone Mountain, GA.

Pay and Benefits:

The pay range for this position is $30.00 - $30.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Stone Mountain, GA.

Final date to receive applications:
This position is anticipated to close on Aug 29, 2026.