Salesforce Business Analyst​/Administrator

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate‑control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

We are seeking a Salesforce Senior Business Analyst who defines, prioritizes, and delivers Salesforce capabilities that drive measurable business outcomes. You will identify business problems worth solving from the forefront and converting them into scalable, high‑impact solutions. This role partners closely with stakeholders and technical teams to improve internal processes and enhance operational efficiency.

• Customer focused mindset, train and engage non-technical users to use Salesforce functionalities
• Cross‑Functional Influence – Act as the translation layer between business and IT teams
• Act as the primary contact and trusted advisor for internal business users across Salesforce capabilities and projects implemented within Salesforce
• Recommend and drive improvements based on data trends and ROI impact
• Stay current with Salesforce releases and identify opportunities to integrate them into our ecosystem.

• Lead deep‑dive discovery workshops to identify inefficiencies, and optimization opportunities in business processes.
• Perform gap analysis (current vs future state) and define transformation roadmap.
• Drive prioritization of initiatives based on business value, impact and feasibility.

• Develop and maintain process maps and documentation to visualise workflows, data flows, and system interactions.
• Create and manage detailed user stories with acceptance criteria and associated business value.
• Partner with Salesforce Admins, Developers, and Architects to ensure solution alignment and feasibility.

• Lead user acceptance testing (UAT) to validate features meet business requirements.
• Create training materials and conduct end‑user training sessions.
• Own and track business KPIs and drive them to execution and outcome realization.

• Configure and manage Salesforce platform capabilities including objects, fields, page layouts, workflows, validation rules, and automation.
• Design, build, and maintain reports, dashboards, and KPIs aligned to business needs.
• Support user onboarding, access management, and role/profile configuration.
• Troubleshoot platform issues and collaborate with technical teams for resolution.
• Ensure data quality, governance, and consistency across Salesforce.

• Bachelor’s degree with 8+ years of Business Analyst / admin / project manager experience within Salesforce Sales and Service Clouds.
• 5+ years of hands‑on experience with Salesforce Business Analysis and requirement documentation.
• 3+ years as Salesforce administrator.
• Hands‑on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud.
• Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality.
• Proven ability designing KPI frameworks and dashboards that influence business decisions and training staff in new features.
• Excellent organisational skills, capable of managing multiple tasks within tight time frames and prioritising duties in a fast‑paced environment.

• Salesforce Marketing Cloud.
• Salesforce certifications (Admin, Business Analyst or similar) – solid ramp up over the years would be idle.

Compensation
:
This is a salaried exempt role. The starting salary range for this role and market is between $76,000 - $100,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this…