Internship - IT Operations & Infrastructure

IT Operations & Infrastructure Intern

Location:

Stone Mountain, GA (Hybrid with Store Visits). Department:
Information Technology.

Reports To:

IT Director.

Employment Type:

Internship (Part-Time or Full-Time).

Talpa Supermercados is seeking a motivated and technology-driven IT Operations & Infrastructure Intern to support day-to-day IT operations across our corporate office and retail store locations. This internship provides hands‑on experience in a real‑world retail technology environment, exposing candidates to networking, Microsoft 365 administration, POS systems, infrastructure projects, cybersecurity initiatives, and technical support operations. The ideal candidate is eager to learn, enjoys solving problems, and wants practical experience supporting technology that directly impacts business operations.

• Multi-location retail IT operations
• LAN, WAN, and SD‑WAN networking
• Microsoft 365 administration
• Device management and endpoint support
• POS systems and retail technology
• IT project management
• Cybersecurity best practices
• ERP implementation projects
• Vendor coordination and support
• Technical documentation and process improvement

• Assist users with basic technical issues.
• Support computer, printer, scanner, and mobile device setup.
• Help document and track support requests.
• Assist with onboarding and offboarding activities.

• Assist with network equipment installation and inventory.
• Support troubleshooting of switches, Access Points, and connectivity issues.
• Learn network documentation and topology management.
• Participate in store technology deployments.

• Assist with user account setup.
• Support Teams, Outlook, One Drive, and SharePoint administration.
• Help maintain user and device records.

• Assist with POS equipment setup and troubleshooting.
• Support store technology rollouts.
• Help verify device and system functionality during store visits.

• Assist with IT projects and technology upgrades.
• Create and maintain technical documentation.
• Help track IT assets and inventory.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or Networking.
• Basic understanding of Windows operating systems, computer hardware, networking fundamentals, and Microsoft Office applications.
• Strong communication and organizational skills.
• Desire to learn and grow in an IT career.

• Familiarity with Microsoft 365, networking concepts, helpdesk environments, retail technology, and POS systems.
• Bilingual (English/Spanish) preferred.

• Office-based with occasional store visits.
• Hands‑on learning environment.
• Direct mentorship from IT leadership.
• Exposure to enterprise technologies and business operations.

• 14+ retail locations
• Microsoft 365
• Networking and SD‑WAN
• E‑commerce platforms
• ERP modernization initiatives
• Retail infrastructure projects

By the end of the internship, you will have practical experience in areas typically not available to entry‑level candidates.

• IT Technician
• IT Support Specialist
• Systems Administrator
• Network Administrator
• IT Operations Analyst