Operations Manager

Position:
Operations Manager

Reports to:

Store Manager

Department:
Sales

Work to improve the Operational Proficiencies and Processes in alignment with our Corporate Policies.

The Operations Manager is responsible for ensuring the performance, productivity and efficiency of his/her team.

• Daily operations and supervision of employees
• Must show acute attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently
• Monitors store payroll rate and expense
• Support Key initiatives and communicate deficiencies to Manager
• Supervise staff activity and review with Store Manager, including but not limited to job performance, evaluations
• Execute markdowns and promotions per company guidelines
• Ability to interview for sales associate and receiving positions
• Execute standard operating procedures, policies, maintenance and supply ordering
• Deliver an exceptional customer experience by creating and maintaining an elevated in-store environment
• Manages poor performance and terminations in his/ her area appropriately
• Support adherence to all policies and procedures by staff
• Distinguish between acceptable and unacceptable employment applications
• Train and Develop new Team Leads and Sales Associates
• Process and finalize weekly time and attendance records
• Provide excellent customer service and resolve issues involving customer relations
• Perform sales and stock duties (receiving and feeding merchandise to the sales floor)
• Ensure the proper processing and display of merchandise and visual presentations
• Oversee and monitor all methods of loss prevention which include the protection of company assets
• Maintain compliance standard for shrink control
• Ability to complete banking
• Relentless sense of urgency and deep curiosity to find solutions to help drive business
• Excellent communication and organizational skills
• Help develop high performing operational team
• Assist in planning, mapping and executing all floor sets and associated updates within allocated payroll budgets and timelines
• Execute back office operational activities including damages and stockroom organization
• Other duties as assigned

• 4-year degree preferred.
• 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
• Ability to develop, plan and execute strategies to maximize opportunities.
• Strong organizational skills and ability to adapt quickly to changing priorities.
• Flexible availability to work evenings, weekends and holiday schedules.
• Able to work well under pressure, multi-task and follow direction
• Must have excellent customer service skills
• Maintain a friendly, courteous, and professional behavior at all times
• Must have a high level of integrity
• Demonstrates proficiency using a personal computer and company communication tools, such as email, Internet, and Microsoft products (e.g., Word, Excel, Office, and Outlook)