Field Service Development Representative

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Stone Mountain, GA, US

5 days ago Requisition

Salary Range: $40,000.00 To $72,000.00 Annually

The Field Service Development Representative is responsible for generating service revenue opportunities through outbound prospecting, customer engagement, appointment setting, service marketing campaigns, and quote initiation. This role connects customers, Field Service Technicians, CSR Management, and Accounting to ensure service needs are identified, documented, quoted, and processed efficiently.

• Customer Development
• Outbound calls and emails to identify service opportunities
• Promote service agreements and maintenance programs
• Build long‑term customer relationships

• Execute postcard mailings, promotional campaigns, and service reminders
• Track responses and convert into appointments
• Maintain targeted customer lists

• Schedule service appointments
• Qualify customer needs
• Gather service and equipment details

• Coordinate with Field Service Technicians for scope validation
• Update quote details based on technician input
• Route to CSR Manager - Accounting for processing
• Follow up on approvals and outcomes
• Maintain 100% CRM accuracy
• Track all leads, appointments, quotes, and follow-ups
• Ensure no opportunity is left without a next step

• 3–5 appointments daily/weekly target
• 3–5 quote initiations weekly
• Weekly mailing campaign execution
• 100% CRM compliance

• OTE (with bonus/commission): $50,000 – $100,000+

• $10 per completed appointment
• $25 per appointment that converts to quote
• $15 per approved quote initiated
• 1–3% commission on service revenue generated
• $200–$500 monthly campaign performance bonus