Lead Float Phlebotomist- Stoneham, Winchester, Wilmington, Medford

Stoneham, MA
• Beth Israel Lahey Health
• Full-time
• Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Patient Service Center Lead/Float Phlebotomists work in multiple Patient Service Centers (PSCs) staffed by Beth Israel Lahey Health Phlebotomy Services, as needs arise, to: (a) cover for PSC Phlebotomists’ Paid Time Off, other absences, and FLMAs, (b) cover for vacant PSC Phlebotomist positions, (c) reduce patient wait times in PSCs that have longer wait times than desirable, and (d) facilitate the opening of new lab Patient Service Centers.

As a Lead/Float Phlebotomist, you will have the opportunity to gain a vast amount of experience, working with a variety of patients, team members, and health care providers. This unique role will allow you to enhance your skills and prepare you for opportunities for further growth within the organization.

Job Description:

Responsibilities:

Provide excellent phlebotomy and phlebotomy-related services for all patients.

For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into a BILH computer system.

Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.

Prepare all collected specimens for transport via a courier service to a BILH laboratory.

Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.

Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.

Travel to additional Patient Service Centers and doctor’s office sites when needed.

Read, understand, and comply with all departmental policies and procedures.

Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.

Participate in lab QA programs, competency assessments, and continuing education.

Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the services provided.

Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.

Requirements:

High School diploma or GED. Associate’s Degree or college classes welcomed.

Strong verbal and written communication skills.

Strong attention to detail.

Ability to work independently or in a team environment.

Comfortable working with minimal supervision.

Basic familiarity with computer applications preferred.

Phlebotomy certification from ASCP or another accredited agency preferred.

Previous experience as a phlebotomist preferred.

One or more years previous experience working in lab Patient Service Centers preferred.

Competencies:

Decision Making:
Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving:
Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action:
Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications:
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications:
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge:
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the…