Residential Community Standards Coordinator

Residential Community Standards Coordinator

Job Description – Residential Community Standards Coordinator (2602062)

We are a student-focused organization that empowers student success and supports personal development. Our mission is to create, enhance, and sustain a culture of respect and inclusion across the campus, with a particular focus on equity and justice in all its forms.

• Bachelor’s degree (foreign equivalent or higher)
• Two (2) years of full-time administrative experience (student experience may be considered)
• Experience in crisis management and/or student conduct
• Experience working with a diverse population of faculty, staff, and/or community organizations

• Master's degree (foreign equivalent or higher)
• Experience with the principles of student conduct, due process, and/or student engagement & development theories in a higher education context
• Experience with data management and/or report generation
• Experience in a college/university setting
• Experience with a conduct management system (Maxient, Advocate, etc.)
• Experience with Microsoft Office Suite and/or Google applications

Brief Description of Duties:
The Residential Community Standards Coordinator is responsible for coordinating and supporting the day‑to‑day administrative functions for the Associate Director of Residential Conduct and Community Standards, including confidential file management, scheduling, record keeping, and assistance with case review, investigation, and resolution within established guidelines.

• Support the Residential Conduct & Community Standards Office by assisting students, parents, and families with policy‑related questions, resources, and services for incoming, current, and former undergraduate and graduate students.
• Assess inquiries, identify individual needs, and deliver accurate student conduct information using university‑wide systems and university records, referring complex matters to supervisory staff as appropriate.
• Collaborate with leadership and team members to address a wide range of questions and ensure timely, consistent communication.
• Support departmental communications by serving as the backup responder for shared departmental email inboxes.
• Track and maintain operational resources, including office supplies, contact lists, and shared resources.
• Troubleshoot first‑level problems/concerns presented by students, parents, faculty, staff, and other constituents.
• Respond to urgent emergencies involving students, parents, etc., and make appropriate referrals as necessary.
• Receive, process, and investigate referrals of alleged violations of the Code of Student Responsibility and assist with related review, documentation, and follow‑up as directed.
• Meet with the parties in the case and review the administrative hearing process as appropriate and under established procedures.
• Assist with cases triage; meet with and assist in obtaining interview / obtain written statements from the complainant(s), respondent(s), and witnesses.
• Assist with rendering sanctions following the hearing results, as well as communication of decisions as needed and under the direction of supervisory staff.
• Assist with conduct database management (i.e., running reports, conduct checks, hearing follow‑up).
• Prepare sensitive and confidential files and records as requested; track all hearing officer paperwork submissions; ensure all paperwork is correct and in compliance.
• Track and log police reports into the Advocate Database and close out cases in the database when the matter is complete.
• Support staff in conducting research and collecting data, reviewing and summarizing assessments, and preparing reports, proposals, and other official documents.
• Assist with the management of student conduct in hall programming and social norming campaigns.
• Serve as a resource for campus and community partners such as the Counseling Center, Student Health Services, University Police, Financial Aid, etc.
• Provide appropriate follow‑up in the context of the campus‑wide Consult Assess Respond Educate (CARE) Team.
• Assist the Assistant & Associate Director in preparing for training initiatives,…