Office Assistant I - Communications - Full Time Evening Shift (4:00 PM - 12:30 AM

Job Description – Office Assistant I – Communications – Full Time Evening Shift (4:00 PM – 12:30 AM) (2602201)

Our Office Assistants 1 in the Communication department typically have extensive contact with the public in person and/or by phone. These contacts may include delivering adverse decisions;
There may also be contact with other agencies or program areas to obtain or provide information and they may work in relative isolation with other clerical staff or program staff.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

• Answer calls within the first ring. Place yourself on unavailable whenever you cannot answer the next incoming call.
• Properly greet and identify yourself by first name (as described in procedures) when answering each and every call.
• Interact with each caller in a timely, courteous and professional manner, regardless of the emotional state and conduct of the caller.
• Search by multiple names, titles and categories to identify the proper person, department, procedure and on call schedule.
• Overhead page only for medical emergencies.
• Execute all Codes and Emergencies according to our system's procedures.
• Swap out pagers, update paper status and schedules as requested.
• To ensure accuracy and eliminate call backs, complete each transaction while the caller remains on the phone with you.
• Open and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• To prevent wrong connections, read back to caller the first name, last name and department of the person you are about to connect to.
• Assist in training all new personnel.
• Maintain satisfactory attendance.
• Perform other clerical duties as necessary.

Required: MUST have taken and passed the specific job related Civil Service exam and be reachable on the appropriate Civil Service list.

This position may be designated 55 b/c and is subject to verification of applicant eligibility.

Special Notes: Resume/CV should be included with the online application.

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and…