Health Administrative Coordinator

Job Description - Health Administrative Coordinator (2602948)

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage.

We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (  for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Bachelor’s degree (foreign equivalent or higher). One (1) year of full time administrative experience (student experience may be considered). Experience working with a diverse student body. Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (
*** Out-of-State Applicants, see "Special Notes")).

Customer service experience. Experience with medical and/or student records. Experience with updating social media information. Proficiency in spoken and/or written languages other than English.

As the first point of contact for students entering the facility and responding to inquiries regarding appointments, services, and programs, the incumbent will assist with the day to day operations, ensuring prompt and professional responses to sensitive inquiries or situations. Responsible for following procedures and best practices for the departments serving Student health, Wellness & Prevention Services and university. Troubleshoot first level problems and manage them appropriately.

Respond to urgent student needs in an appropriate and respectful manner. Determine the nature of student circumstances and refer as applicable. The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided.

This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services. The candidate will exhibit exceptional customer service skills providing friendly, courteous and respectful service. They will have demonstrated experience managing multiple priorities and tasks as well as experience working with a diverse population of staff and community organizations.

The selected candidate will have exceptional communication, listening, and interpersonal skills. They will work in compliance with federal and state laws, confidentiality regulations and accreditation standards, the incumbent will maintain confidentiality of medical & behavioral health records according to the FERPA and HIPAA Standards plus other regulatory and credentialing requirements.

• Perform administrative duties inclusive but not limited to: supporting students, faculty, staff or other constituents, scheduling and confirming appointments, managing data input of student immunization records, maintaining confidential files and spreadsheets. Responding to first level inquiries that will include screening phone calls and/or emails, exercising the highest level of confidentiality along with sound judgment in directing the appropriate responses.
• Provide administrative support. Maintain confidentiality of medical & behavioral health records according to the privacy Standards and other…