Patient Access Representative, Offsite Outpatient; Per Diem

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

• Efficiently arrive a high volume of appointments for multiple service types in various outpatient or ambulatory settings. Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo  insurance cards, etc.).
• Ability to work collaboratively in a multi-disciplinary environment.
• Ensures that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment. Provision of patient rights and notices as appropriate. Document accordingly in registration and EMR system accordingly.
• Conducts a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and “clean” bill. Verifies proper referrals/authorizations are in place for anticipated services.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance. Engages financial counselors as appropriate.
• Collects required POS payments (co-payments, deposits and/or deductibles) at time of arrival.
• Utilizing various work lists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
• The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.

Required:

• Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role.
• In lieu of degree, two years of demonstrated experience in a hospital ambulatory or specialty medical practice, front-end revenue cycle or other related industry requiring skills that demonstrate experience in access services, insurance reimbursement or payment collection.
• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred:

• Bilingual in English and Spanish.
• Billing, Accounts Receivable or Customer Service, Call Center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative at a Medical Center is preferred.

Please Note:
Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes:
Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position;

however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen.
• Meet Regulatory Requirements for pre employment…