Patient Access Representative, Offsite Outpatient; Per Diem

Position Summary

At Stony Brook Medicine, our Patient Access Representative are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative assigned to an offsite hospital outpatient location is a key member of the Patient Access Services team, responsible for courteously greeting patients and managing their arrival for various outpatient encounters while providing the highest level of customer service. The Offsite Hospital Outpatient Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check‑in.

• Efficiently process a high volume of appointments for multiple service types in various outpatient or ambulatory settings; obtain and secure appropriate documents to support proper patient identification and insurance coverage (e.g., copies of photo  insurance cards).
• Collaborate effectively in a multi‑disciplinary environment.
• Ensure compliance standards are met, including securing general consents and regulatory signatures from patients or designees, and providing patient rights notices as appropriate. Document accordingly in the registration and EMR system.
• Conduct a thorough data assessment of information documented at pre‑registration to ensure all demographic and financial clearance fields are completed and verified, resulting in a complete registration and “clean” bill. Verify that referrals/authorizations are in place for anticipated services.
• Provide financial guidance and excellence in Financial Care to patients and their representatives by explaining healthcare insurance coverage and cost‑share responsibilities; provide self‑pay patients with information on eligibility for Medicaid or financial assistance and engage financial counselors as appropriate.
• Collect required POS payments (co‑payments, deposits and/or deductibles) at time of arrival.
• Utilize various work lists to monitor and ensure the registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrate a positive organizational attitude and commitment to patient experience; maintain a respectful and compassionate demeanor and provide high‑quality patient‑centered care.
• Work certain holidays and on every other weekend as scheduled. Pass days are subject to change.

• Associate's Degree with one year of working experience in customer service, public health, medical practice, or hospital revenue cycle role.
• In lieu of a degree, two years of demonstrated experience in a hospital ambulatory or specialty medical practice, front‑end revenue cycle, or other related industry requiring skills that demonstrate experience in access services, insurance reimbursement, or payment collection.
• Demonstrated excellence in verbal and written communication, computing, and multi‑tasking skills.
• Experience speaking with customers and ability to work well with individuals who are under stress (e.g., sick patients and distressed family members).

• Bilingual in English and Spanish.
• Billing, Accounts Receivable, Customer Service, or Call Center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, and IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative at a medical center.

Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for…