Hospital Attendant - Surgical Room Information Desk​/Pre Surgical Admissions - Day Shift

Position: Hospital Attendant - Surgical Waiting Room Information Desk/Pre Surgical Admissions - Full Time Day Shift (6:00 AM to
Position Summary

At Stony Brook Medicine, our Hospital Attendants are valuable members of our team, who attend to the daily living and personal hygiene needs of patients in order to make patients more comfortable. They may also devote considerable time to housekeeping and cleaning tasks related to patient care and to the transporting of patients. Qualified candidates should demonstrate excellent intrapersonal skills and time management skills.

They should have attention to detail and be able to work with all levels of the organization.

Duties of a Waiting Room Receptionist may include the following but are not limited to:

• Courteously greets all visitors upon arrival to the hospital.
• Oversees patient and visitor interactions in the Surgical Waiting Room.
  
  - Collaborate with security with patient and visitor check in during high volume times.
• Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff.
• Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers.
• Responds to visitor inquiries and/or assist them with problem solving concerns.
  
  - Communicates with patients, visitors and staff in a courteous, respectful and service oriented manner at all times.
• Contacts patient care units to request permission on behalf of visitors for after hour visiting.
  
  - Uses appropriate crisis prevention and de-escalation techniques when experiencing difficult encounters.
• Appropriately escalates potential problems, issues or unusual questions to supervisor in a timely manner.
• Organizes supplies and materials at the Information Desk. Keeps all work areas clean, clutter free and well organized.
• Tracks supplies, including, but not limited to: printer ink, rolls of visitor passes, information handouts, PPE, etc. and promptly notifies supervisor when supply levels are getting close to established par levels.

Qualifications

Required: Ability to perform medium to heavy physical labor. Must be able to speak, read and write English.

Preferred:
Associate degree and 2 years current experience in health care setting. Excellent communication skills and computer skills for fast paced environment.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.


* The hiring department will be responsible for any fee incurred for examination.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

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