Switchboard Operations Supervisor

Switchboard Operations Supervisor (Job #2601000)

At Stony Brook Medicine, the Hospital Switchboard serves as the central communication hub for employees, staff, and the public, providing directory assistance and contact information to incoming callers. The team plays a vital role in patient care by supporting emergency communications, including issuing beeper pages to clinical staff and making overhead announcements for urgent rapid response situations. Additional responsibilities include maintaining the hospital telephone directory, deploying alpha pagers, and managing on‑call schedules for more than 200 clinical departments, as well as over 50 beeper codes and 80 group paging teams.

The Switchboard Operations Supervisor leads and oversees these activities to ensure reliable and efficient communication across the hospital.

• Oversee day‑to‑day switchboard operations, including staff scheduling, directory maintenance/accuracy, pager allocation and replacement, code creation and updates, alerts, team scheduling, and reporting.
• Provide training and documentation to clinical departments for on‑call schedule management and troubleshoot system issues.
• Coordinate system testing, updates and troubleshooting with vendors and IT support, advising them on procedural updates.
• Develop and maintain training materials and SOP documentation for department staff on codes, teams, and equipment usage.
• Assume department responsibilities and oversight in the absence of the Director.
• May require occasional physical activity such as moving equipment and setting up equipment.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and fax machines.

• Bachelor's degree in Information Technology, Computer Science or a related field.
• At least 5 years of telephone switchboard, customer support desk, or IT Help Desk experience.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent analytical, verbal and written communication skills, as well as interpersonal and presentation skills.

• 3+ years of IT Systems Support, Application Support, or Healthcare Information Technology experience.
• Experience with business operations support, process and performance improvement initiatives, training coordination, reporting, and analytics.

Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

The salary range for this position is $71,101 – $86,669 per year.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full‑time positions ($4,000)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632‑6280.