Case Manager,Student Support Team Job Stony Brook area,New York USA,Social Work

Case Manager, Student Support Team

Job Description - Case Manager, Student Support Team (2601397)

Who We Are

The Division of Student Affairs is a student‑focused organization that aims to empower student success and support personal development. We create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of our ambitious goals.

Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine.
Serving a highly diverse student body.
Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Required Qualifications

Master’s degree (foreign equivalent or higher).
Three (3) years of full‑time advising, counseling, and/or administrative experience.
Experience counseling and supporting students.
Experience working with students in emergency or crisis situations.
Experience working in an external social service agency setting.
Supervisory experience (supervision of students may be considered).
Experience working with a diverse student population.
Experience with Microsoft Office and/or Google applications.

Preferred Qualifications

Master’s degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field.
Additional years (4+) of full‑time advising, counseling, and/or administrative experience.
Experience in a higher education setting.
Experience working with faculty, academic affairs, and/or student affairs staff.
Experience with student staff training and development.
Program development experience.
Experience presenting or teaching.

Brief Description of Duties

The Case Manager plays a crucial role as a team member on the Student Support Team and Family Services and Support. The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students to help maximize their Stony Brook experience and prepare them for success both on and off campus. The role requires a high level of care, discretion, and support for student safety and well‑being.

The selected candidate must demonstrate excellent customer service and interpersonal skills, strong organizational and time‑management abilities, and an exceptional attention to detail. The role demands strategic and analytical thinking, independent work, and collaborative problem‑solving in a fast‑paced environment.

Academic Coordination & Crisis Response

Provides oversight and immediate response during crisis situations within the university framework, using discretion and judgment to determine appropriate levels of intervention.
Collaborates with campus partners to offer immediate assistance and ensure comprehensive follow‑up.
Provides expert guidance on university policies regarding formal academic interruption requests and coordinates leave of absence processes.
Facilitates direct referrals to Counseling and Psychological Services (CAPS), Survivor Advocate, the CARE Team, University Police, and Student Health Services.
Leads strategic planning for students' successful return to campus or structured pause aligned with recovery or crisis resolution needs.

Case Management:
Basic Needs & External Partnerships

Provides short‑term case management for students experiencing basic needs insecurity, focusing on food security, stable housing, and emergency financial assistance.
Serves as the campus expert on SNAP benefit navigation and guides students through application and recertification processes.
Develops and maintains strategic relationships with external community partners, including social service agencies, housing authorities, and non‑profit organizations.
Ensures the referral…