Service Coordinator​/Case Manager - Storm Lake

Service Coordinator / Case Manager - Storm Lake

Storm Lake, Storm Lake, Iowa, United States of America

Posted Wednesday, February 4, 2026 at 7:00 AM

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families – from physical, mental, and intellectual to residential, vocational, and spiritual.

Hope Haven is growing and we're looking for a Service Coordinator to work within our children services. In this role, the Service Coordinator would act as the internal case manager by developing person-centered plans, leading teams and being an advocate for persons supported. This full-time position will serve Storm Lake, IA.

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits:
  Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

• Receive referral p ackets .
• Arrange enrollment team from prospective support team ( enrollment team will consist of a lead staff member from each prospective service area : community living , employment, day hab , mental health, other)
• Ensure completion of necessary assessments.
• Ensure support team meetings are s cheduled initially and annually and additionally as needed.
• Lead the support teams in developing supports and services that focus on the person’s dreams, desires, and aspirations. Develop person-centered service plans.
• Create the service plan . Maintain well written, consistent, comprehensive, and up-to-date service plans.
• Ensure all supplemental pieces t o the service plan are complete (including behavior support plan as needed , crisis intervention plan, rights restrictions).
• Lead the support team meetings.
• Provide training as necessary to assure that teaching procedures are clear to Direct Support Staff.
• Complete required reviews (i.e . Q uarterly progress reports according to service plan, review of behavior support p lan , and r ights r estrictions for Hab and  s ervices )
• Enroll and Discharge all clients in Credible . Keep reports in Credible up to date and maintain current information in the demographic data base.
• Be the custodian of the central file. Keep all records up to date in the central file.
• Complete annual central file reviews and monthly peer reviews .
• Be the contact person at Hope Haven for family members, case managers, and significant others. Act as liaison between th ese people and Hope Haven staff.
• Lead the support team in arranging/obtaining/maintaining funding for services including eligibility determination and ensure completion of all necessary pa perwork required by regulatory and/or funding agencies and/or Hope Haven policies.

• Education
  • BA or BS degree in a Social work with 1 year of experience OR
  • Bachelor of arts or science degree (psychology, sociology, education w special ed, ect) with at least 2 years of experience OR
  • six years of experience within child residential care
• Ability to apply knowledge of mental, physical, and social impairments and their probable effect on personal, social, and community adjustment.
• Skills on supporting people to change maladaptive behavior.
• Excellent communication (verbal and written).
• Computer literate or have basic knowledge computer skills.
• Committed to the philosophy of integration.
• Valid Class C driver’s license required, unless driving a vehicle with a capacity of 8 or more, then a Class “D” license will be required and be an insurable driver with our insurance company.
• Clearance from all applicable background checks as required by service standards .
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
• Reliable Transportation.
• Provide proof of state minimum liability insurance coverage.

• Requires physical mobility to walk, stoop, stand, sit, and climb steps.

If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you’ll be able to put your gifts to good use, which comes with its own amazing rewards.

Storm Lake, Storm Lake, Iowa, United States of America